Knowledge base Feedback task

Shabbir1 · ‎03-02-2025

Hi Team,

There is a out of the box functionality if Knowledge feedback task resolved notification is triggering to to submitted by and in that there is link redirecting portal where submitted by can accept or reject that resolution in PDI we are getting this buttons but in our customer instance we are not getting this two buttons can any one help us how to achieve this sharing screen shot for reference

Dr Atul G- LNG · ‎03-03-2025

Hi @Shabbir1

Thanks, mate! Something new to learn today, and I was able to reproduce this. I think you need to enable the property in the client instance or repair the plugin. It should work then.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Shabbir1 · ‎03-03-2025

I have checked plugged ins and properties all are enabled but no luck kindly assist us on this issue

Dr Atul G- LNG · ‎03-03-2025

Hi @Shabbir1

Last options

- Repair the plugins

com.snc.knowledge_advanced
com.snc.knowledge_serviceportal

If still not work, log a now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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rickswanson · ‎03-02-2025

It sounds like the issue might be tied to role permissions or a missing configuration in your customer instance. Double-check if the feedback task settings align with what’s available in PDI. Sometimes, toggling visibility settings or rechecking user roles can resolve it. For additional insights, exploring MO Arrests Listings might provide useful information. Let me know if you need help digging deeper into the setup!