Hello All
I got a requirement to change published word with "Updated" in service portal knowledge base . Can anyone please help me with this.
Thanks in Advance
1 ACCEPTED SOLUTION
Use the script provided below.
1. Search Page Template:
<div>
<a href="{{item.link}}" class="h4 text-primary m-b-sm block">
<i class="fa fa-book m-r-sm"></i>
<span ng-bind-html="highlight(escapeHTML(item.short_description), escapeHTML(data.q))"></span></a>
<p ng-bind-html="highlight(escapeHTML(item.text), escapeHTML(data.q))"></p>
<div style="padding-left: 24px; font-size: small;" ng-repeat="attachment in ::item.attachments">
<span title="${Attached by} {{::attachment.sys_created_by}} : {{::attachment.sys_created_on}}" class="glyphicon glyphicon-paperclip"></span>
<a ng-href="{{::attachment.link + '&view=true'}}" aria-label="${Download} {{::attachment.file_name}}">{{::attachment.file_name}}</a>
<a href="{{::attachment.link}}" title="${Download} {{::attachment.file_name}}">
<span class="glyphicon glyphicon-download-alt"></span>
</a>
<p ng-if="attachment.terms" ng-bind-html="::highlight(escapeHTML(attachment.terms), escapeHTML(data.q))"></p>
</div>
<span class="text-muted">${Article}: {{item.number}}</span>
<span class="text-muted">
<span class="m-l-xs m-r-xs" aria-hidden="true"> · </span>
${Updated}: {{item.updated}}
</span>
</div>
2. Data fetch Script:
var indexGroup = (typeof indexGroup !== "undefined") ? indexGroup : "portal_index_group";
var queryLocation = queryLocation || 0;
var count = count || 30;
var facets = facets || {};
(function(query, queryLocation, count, facets, indexGroup) {
return doContextualSearch(query, count, facets, queryLocation);
function doContextualSearch(query, count, facets, queryLocation) {
var results = [];
var taxonomyId = $sp.getTaxonomies();
var displayAttachments = gs.getProperty('glide.knowman.search.attachment', 'LINK_SNIPPET');
var kbArray = [];
var variables = {
author: [facets.author]
};
if (!taxonomyId) {
if (facets.kb_knowledge_base)
kbArray.push(facets.kb_knowledge_base);
else {
var kbs = $sp.getKnowledgeBases();
if (!gs.nil(kbs))
kbArray = kbs.split(',');
}
variables.kb_knowledge_base = kbArray;
variables.kb_category = facets.category;
} else {
variables.taxonomy_topic = facets.topic;
}
// Set up request
var request = {
keyword: query,
language: "",
variables: variables,
resource: 'Knowledge',
context: gs.getProperty('glide.knowman.sp.search_context', 'Knowledge Search'),
kb_query: getFacetQuery(facets, taxonomyId),
social_query: "",
order: "relevancy,true",
start: queryLocation,
end: count,
attachment: displayAttachments != "NO_ATTACHMENT",
knowledge_fields: [
"number",
"sys_id",
"published",
"sys_updated_on"
],
index_group: indexGroup
};
if (JSUtil.notNil(data.limit) && !isNaN(data.limit))
request.end = data.limit + queryLocation;
// execute search return result
var response = new KBPortalServiceImpl().getResultData(request);
// Send results back ro UI
var kbCount = 0;
for (var i = 0; i < response.results.length; i++) {
result = response.results[i];
var article = {};
article.sys_id = result.meta.sys_id.display_value;
article.number = result.meta.number.display_value;
article.short_description = result.title;
article.published = result.meta.published.display_value;
article.publishedUTC = result.meta.published.value;
article.updated = result.meta.sys_updated_on.display_value;
article.type = "kb";
article.text = result.snippet || "";
article.text = $sp.stripHTML(article.text) + "";
article.text = article.text.substring(0, 200);
article.score = result.meta.score;
article.label = article.short_description;
article.primary = article.short_description;
article.query_location = queryLocation + kbCount;
article.table = "kb_knowledge"; // populate the table name for analytics
article.link = result.link;
article.attachments = result.meta.attachments || [];
for (var list = 0; list < article.attachments.length; list++) {
if (article.attachments[list].terms)
article.attachments[list].terms = $sp.stripHTML(article.attachments[list].terms);
}
results.push(article);
kbCount++;
}
if (!data.includeFacets)
$sp.logSearch('kb_knowledge', query, kbCount, data.searchType, data.portal, data.page);
if (results.length == 0)
return results;
if (results.length < count) {
var lastResult = results.pop();
lastResult.isLastResult = true;
results.push(lastResult);
}
return results;
}
// Build the kb_query based on facets
function getFacetQuery(facets, taxonomyId) {
var kbFacetMap = {
// updated
"more_ago": "^sys_updated_onRELATIVEGT@year@ago@2",
"year_ago": "^sys_updated_onRELATIVEGT@year@ago@1",
"month_ago": "^sys_updated_onRELATIVEGT@month@ago@1",
"week_ago": "^sys_updated_onRELATIVEGT@dayofweek@ago@7",
"day_ago": "^sys_updated_onRELATIVEGT@dayofweek@ago@1",
// viewcount
"more_than_500": "^sys_view_count>500",
"more_than_200": "^sys_view_count>200",
"more_than_100": "^sys_view_count>100",
"more_than_50": "^sys_view_count>50",
"more_than_10": "^sys_view_count>10",
"less_than_10": "^sys_view_count<10"
};
// Fill in facet info into kbQuery
var kbQuery = "";
//If portal is assosiated to taxonomy then add topic and taxonomy Filter
if (taxonomyId)
kbQuery = "taxonomy_topic.active=true^taxonomy_topic.taxonomyIN" + taxonomyId;
if (facets.updated)
kbQuery += kbFacetMap[facets.updated];
if (facets.viewcount)
kbQuery += kbFacetMap[facets.viewcount];
// return built up query, stripping away leading ^
return (kbQuery.startsWith("^")) ? kbQuery.substring(1) : kbQuery;
}
})(query, queryLocation, count, facets, indexGroup);
Result:
Please mark my 2 answers helpful and accept as solution if it helped you 👍✔️
Navigate to Service Portal -> Search -> Search Sources, then open the record Knowledge Bases and in the Search Page Template Script change the word from Published to Updated, or use the following script.
<div>
<a href="{{item.link}}" class="h4 text-primary m-b-sm block">
<i class="fa fa-book m-r-sm"></i>
<span ng-bind-html="highlight(escapeHTML(item.short_description), escapeHTML(data.q))"></span></a>
<p ng-bind-html="highlight(escapeHTML(item.text), escapeHTML(data.q))"></p>
<div style="padding-left: 24px; font-size: small;" ng-repeat="attachment in ::item.attachments">
<span title="${Attached by} {{::attachment.sys_created_by}} : {{::attachment.sys_created_on}}" class="glyphicon glyphicon-paperclip"></span>
<a ng-href="{{::attachment.link + '&view=true'}}" aria-label="${Download} {{::attachment.file_name}}">{{::attachment.file_name}}</a>
<a href="{{::attachment.link}}" title="${Download} {{::attachment.file_name}}">
<span class="glyphicon glyphicon-download-alt"></span>
</a>
<p ng-if="attachment.terms" ng-bind-html="::highlight(escapeHTML(attachment.terms), escapeHTML(data.q))"></p>
</div>
<span class="text-muted">${Article}: {{item.number}}</span>
<span class="text-muted">
<span class="m-l-xs m-r-xs" aria-hidden="true"> · </span>
${Updated}: <sn-day-ago date="item.publishedUTC"/>
</span>
</div>
Please mark my answer helpful and accept as solution if it helped you 👍✔️
