We are following the below steps to deploy knowledge management plugin in MS Word.
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...
Initially, we deployed it in DEV and it works. I published a KB in DEV and can search for it from MS Word.
However, when I wanted to deploy it for TEST, it's not working.
I asked the Azure AD Admin to remove the initial configuration which we done for DEV altogether from the AD portal (this part of doc was followed → https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...
When we click on "Knowledge Management" add-on on MS Word, it still directs us to DEV, when in fact it should be taking us to TEST env, since we have uploaded manifest XML file for TEST env.
Any suggestions on what we are doing wrong in here?
Shall be much appreciated and thanks in advance for the same.
