How to trouble shoot com.glide.script.RhinoEcmaError: The undefined value has no properties.

[Qiutong Hou]

I duplicated the 'Ask a question' topic from OOB and tested it, it always shows this error message. However, I can not locate the issue. I checked on the topic itself, no script ' if(vaContext.task_number.includes("HRC"))' anywhere. Does anyone have any idea on how to troubleshoot? Thanks

[KevinBellardine]

Hey @Qiutong Hou 

This could be a scoping problem, what scope did you clone the topic into?

[Slava Savitsky]

A similar (although not the same) issue is described in KB0951815. Maybe it will give you some clues. If not, reach out to ServiceNow Technical Support. It doesn't sound right that a duplicated topic from the base system doesn't work.

[Qiutong Hou · Accepted solution]

I got my issue resolved. The script that is checking if case_sys_id or task_sys_id  exist and should not be removed.

kb refer: 

https://www.servicenow.com/community/virtual-agent-nlu-forum/virtual-agent-for-hrsd-how-to-trigger-q...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965818