- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hello,
I am testing the Knowledge Management Rest API, and it is only returning me a count of 4693 articles
but I have a lot more articles on the system
even if I count only the published ones, the count does not match
Can someone help me with this topic?
Thanks
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I found the solution
The correct filter is:
- Article Published
- Article Language in English
- Knowledge Base active
- Article active
- Valid to not expired
Thanks for all your replies
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @Andr_1 - The API will only return articles the user can read. Check that the user "Can Read" the Knowledge Base your target articles belong to.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago - last edited 3 weeks ago
Hello @Sheldon Swift ,
Thanks for your feedback
I am using an admin user. It should not have access to all articles?
Do I have a way to catch all the articles from the knowledge base if I use the API with an admin user?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I expect that querying with an admin user would return all published articles in active KBs. Have you checked if there are inactive KBs in kb_knowledge_base?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
This is the query I am doing on knowledge base table
with a total of
I am a full admin user, and I am using the rest api explorer module to test it, and the count is different