Knowledge management system property not found

[ivychan]

Hi,

I was looking for the knowledge management system property "glide.knowman.block_access_with_no_user_criteria" in my ServiceNow instance but was unable to find it.

I wanted to validate this system property to ensure it is set to prevent unintended unauthenticated access to our KBAs.

Does anyone know why is the "glide.knowman.block_access_with_no_user_criteria" system property missing in my ServiceNow instance and how to enable it to be visible?

Appreciate any advice. Thanks!

[AndersBGS]

Hi @ivychan ,

If the glide.knowman.block_access_with_no_user_criteria is not visible in the sys_properties.list, then you can create it. I have attached below screenshot from my PDI on how it should be created:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Rajdeep Ganguly]

The system property "glide.knowman.block_access_with_no_user_criteria" is not available out-of-the-box in ServiceNow. This property is used to block access to knowledge articles when no user criteria are defined. If you can't find it in your instance, it's likely because it hasn't been created yet.

Here are the steps to create and set this property:

1. Navigate to System Properties > All Properties in your ServiceNow instance.
2. Click on the "New" button to create a new system property.
3. In the "Name" field, enter "glide.knowman.block_access_with_no_user_criteria".
4. In the "Type" field, select "true | false".
5. In the "Value" field, select "true" to block access to knowledge articles when no user criteria are defined.
6. Click on the "Submit" button to save the new system property.

Please note that this property will block access to all knowledge articles when no user criteria are defined, regardless of the user's roles or permissions. If you want to allow certain users to access knowledge articles even when no user criteria are defined, you will need to set up user criteria that match these users.

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[Dr Atul G- LNG]

Hi @ivychan 

Create like this

I can see this under sys properties.