Knowledge search filter options

ImranrasheeM
Tera Contributor

 

I would like to restrict the search based on the current knowledge base page I am in.

As per the below screenshot, I am currently into the knowledge base page KCS knowledge base. When I search for something, it should give only the results of particular knowledge base. As per OOB behavior, it currently searches all knowledge bases for results. How to achieve this? 

ImranrasheeM_1-1744875544749.png

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ImranrasheeM 

The search of the knowledge base defined at the portal level means that in the portal, there's a related list called "Knowledge Base." So, if you define the knowledge base there out-of-the-box (OOTB), it will search across all linked or mapped knowledge bases.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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ImranrasheeM
Tera Contributor

@Dr Atul G- LNG Thanks for your response. I came through this, but this sets a static knowledge base selection and restricts it. But here we require to dynamically show the search based on current knowledge base page I am in.

Hi @ImranrasheeM 

 

https://www.servicenow.com/community/itsm-forum/searching-within-a-specific-knowledge-base/m-p/26264...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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