Knowledge search filter options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-17-2025 12:42 AM
I would like to restrict the search based on the current knowledge base page I am in.
As per the below screenshot, I am currently into the knowledge base page KCS knowledge base. When I search for something, it should give only the results of particular knowledge base. As per OOB behavior, it currently searches all knowledge bases for results. How to achieve this?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-17-2025 12:55 AM
The search of the knowledge base defined at the portal level means that in the portal, there's a related list called "Knowledge Base." So, if you define the knowledge base there out-of-the-box (OOTB), it will search across all linked or mapped knowledge bases.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-17-2025 01:21 AM
@Dr Atul G- LNG Thanks for your response. I came through this, but this sets a static knowledge base selection and restricts it. But here we require to dynamically show the search based on current knowledge base page I am in.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-17-2025 01:46 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************