Knowledge table records are not getting updated even when workflow fields value changes to outdated

[Shivangi Singh2]

Hi Experts, 

I really really need your help.

My requirement is to send the data in payload with whenever any update is happening in a knowledge article record.

I am facing two queries when doing this :

1. When a new version is created and published for an article then the last version's workflow changes to outdated , but that occurrence is not actually updating the record , but i need to send the data when article is changing to outdated so that other side can discard the same.

As record is not getting updated , my BR trigger condition which is after update is not meeting.

Really any insight ,workaround would be helpful please.

2. When a Kb article is published ,we can see that the workflow changes to published and the version changes to the next whole number , but when my BR is triggering it is sending the past version only , i found one BR which i believe is doing the versioning , so i tried to run my BR after that so i changed my order to 1010 , cause that BR's order is 1000 , but my BR just stopped triggering after that.

Any help, insights , suggestions ,workaround would be helpful. 

[RaghavSh]

what are the conditions of your BR, anything after update (workflow changes from published to outdated) should work.

did you try adding logs?

[kaushal_snow]

@Shivangi Singh2 ,

By default the system is supposed to set the previous version workflow_state to outdated when a new one is published, but sometimes due to timing, versioning history or plugin/config differences that update doesn’t execute, so the workflow_state stays unchanged....

follow this: https://www.servicenow.com/community/platform-analytics-forum/issue-setting-kb-article-state-to-outd...

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