Knowledge Version is not showing in the List View

SayanG838505890
Tera Contributor

Hello Team,


Knowledge Version is showing empty in the List view.

While checking the XML view , I can see the Version.

Find the below Screenshot.

SayanG838505890_0-1770050725875.png

 

SayanG838505890_1-1770050783330.png

 

SayanG838505890_2-1770050815668.png


Can you help me to fix the issue
Thanks



1 REPLY 1

Matthew_13
Mega Sage

Hi Buddy,

The Version field on Knowledge articles is not a stored field. It’s a calculated/derived value that ServiceNow resolves at runtime. That’s why:

  • You can see the version correctly in XML view

  • But it shows as (empty) in list view

List views can only reliably display fields that are physically stored on the table, so the calculated version never renders there.

How to fix it

Option 1 (Recommended – clean and safe)
Add a stored version-related field to the list instead (for example Base Version, if available). Those fields are real columns and will display correctly.

Option 2 (Most flexible)
Create a custom field (or scripted field) on the Knowledge table that copies or derives the version value and stores it. Use that field in your list view.

Option 3 (Accept OOB behavior)
Leave it as-is and rely on the form/XML for version visibility. This is considered OOB behavior by ServiceNow.

Bottom line

You can’t make the OOB Version field show in list view without customization. The fix is to use a stored field or create one specifically for list/reporting purposes.

 

@SayanG838505890 - Mark Accepted Solution and Thumbs Up if you found helpful