Knowledge Versioning / Republishing

[pamn]

Implementing versioning and have questions:

The workflow is instant publish and instant retire.

1.  Before if an article was "retired" it could be republished.  It doesn't appear that there is any option to do so with versioning.  If that's case, how is a retired article published again?

2.  What is the purpose of "delete" and which roles can delete?

3.  If an article reaches it's expiration (exceeds the valid to date set on the article) it used to move to "scheduled for retirement".  From my dev instance, it looks like it moves to "pending retirement", but the only option in pending retirement is update.

4.  Republish has been used to extend the valid to date automatically but I don't see a republish option anymore.  How is this being handled?  

[Goran WitchDoc]

Hi,

Seem that you have some custom functionality that I haven't seen OOB.

1. OOB a retired article can't be republished. This must be something you have been making yourself. I can feel that if you need to republish retired articles, then perhaps the "instant retire" workflow isn't the right one for you and the one with approval should be used instead.

2. To delete the article record if perhaps it's a old one that never been in used etc. If you look at the OOB Delete ACLs you can see it's looks at the script include "KBVersioning" to see who is allowed. In there it checks 

3. Same thing here. This seems not to be OOB either. If the valid to date is set. The only thing that happens here OOB is that if the valid to is "past", the published article will not show up in searches etc. It will still be "published". Never seen the workflow state "Scheduled for retirement". "Pending retirement" is what happens if you click retire and it's waiting for an approval before going into retirement.

4. This is also something I haven't seen OOB.

//Göran

[pamn]

Thank you.  I think these may be remnants of old ServiceNow versions.