Knowledge Workflow

[Rooma1]

Hi All,

After Australia upgrade, we are seeing weird workflows in KB Article. Can anyone tell me how to resolve it. Attached is the screenshot.

Thanks,

Rooma 

[Vishal Jaswal]

Hello @Rooma1 

Haven't seen this issue in the known Austrailia release issues:

https://www.servicenow.com/docs/r/release-notes/australia-all-other-fixes.html 
https://www.servicenow.com/docs/r/release-notes/australia-security-notables.html 

Personalized this list (click gear icon at the top right) to bring valid to, retired and retired by columns to find out which all articles are retired.

From this list view itself, you can make a right click on all such Knowledge bases and find out the "Publish flow" field value is "Knowledge - Approval Publish" or "Knowledge - Approval Retire". 
It should be "Knowledge - Approval Publish".

Seems like all such articles are retired and they need to be bulk publish again with their valid to date being extended for x number of days/months/year.

[Tanushree Maiti]

Hi @Rooma1 

Repair all ServiceNow Knowledge Management plugin (such as Knowledge Management Advanced or Core) and open Incognito/InPrivate browser to recheck.

Refer:

Additional plugins for Knowledge Management 

Servicenow Doc: Article versioning changes 

How to Get Only the Newest Knowledge Articles in ServiceNow (Explained Like You're 5!)