Has anyone incorporated sensitivity labels into ServiceNow e-mail? This is somewhat important for HR and Legal related matters, but also a pseudo requirement from compliance teams:
The idea is as part of notifications or as part of a workflow and an e-mail is sent out, the e-mail can contain sensitivity labels similar to how we can identify priority levels.
Any ideas or suggestions?
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels?view=o365-worldwide
Hi, looking for documentation on the web I don't see anything other than Microsoft referencing the functionality, so assume this is a Microsoft specific format? not part of standard email protocol?
Running a quick test from O-365 it simply seems to be a line populated into the header IE
Sensitivity:company-confidential
And so it is possible to send a message from a ServiceNow instance with this set in the header
Sensitivity:company-confidential
end result in looking like this in 365
and this in my standard old office
If you were to implement a custom solution then for outbound messages perhaps a choice list on a task form could be simply mapped to to the email header using a before BR on sys_email;
You effectively flag the records sensitivity, and this is mapped to the header via the BR.
If you set the choice list on 'task' it would be available for all task types and you can use (or not) as required.
Maybe not ideal, but anything else would require quite a bit of development work.
This solution would also mean you could set sensitivity of a task created by email via your inbound action and a quick parse of the header.
You could also set sensitivity of the inbound\outbound sys_email messages using the same basic concept and then secure them with ACL's
