Language in email notifications to groups

[MentZ]

I have made a notification, which triggers when 'Assigned to group' changes inside an incident. When it is triggered, it should send out an email to members inside this assignment group. This works well.

But the issue is that even tho all the members have selected German as theire default language, the email is sent out in English.

I have used gs.getMessage() on every text-element, and everything is translated. But the email is sent out in English no matter what. Anyone have any clue why?

[Chaitanya Redd1]

Hi,

below links may help you.

Email Notification in different languages - Developer Community - Question - ServiceNow Community

How can I translate an email notification? - Developer Community - Question - ServiceNow Community

Thanks,

Chaitanya

[MentZ]

Hi,

I have read these questions. None of them solve my issue. Please notice that im sending to groups.

[Alex Coope - SN · Accepted solution]

@MentZ,

I actually posted about this on my blog a little while ago (check the scripted section at the bottom for my watchlist example, you can apply the same logic for group members) - here,

Many thanks,
Kind regards

[MentZ]

Thank you Alex.

It's sad that this is the only solution. Why haven't ServiceNow thought about this issue all this years on the market?