Language in email notifications to groups

[MentZ]

I have made a notification, which triggers when 'Assigned to group' changes inside an incident. When it is triggered, it should send out an email to members inside this assignment group. This works well.

But the issue is that even tho all the members have selected German as theire default language, the email is sent out in English.

I have used gs.getMessage() on every text-element, and everything is translated. But the email is sent out in English no matter what. Anyone have any clue why?

[Alex Coope - SN]

@MentZ,

Oh we have, it's just a very complicated concept because there's not really a one size fits all solution, 

Many thanks,
Kind regards 

[MentZ]

Well, this case of sending e-mail to groups in different languages shouldn't be a big issue to fix - just iterate through the recipient field, and generate e-mails per the preferred language of the users.

The simplicity of a potential solution makes me wonder what Servicenow engineers are thinking.

[Alex Coope - SN]

on the JavaScript side, it might sound easy to just write a Business Rule to do that, but when you consider that a group could potentially have hundreds of members + 10's of different languages to check there's the performance considerations + the administration of email templates to also consider (per notification, per event, per trigger),

On paper it might appear easy but in practical terms it's quite complex I assure you,

Many thanks,
Kind regards