Language not changing in Service Portal

[SNOW46]

Hi All,

We have implemented Service Portal for end users with different widgets.

But the problem occurs is when an French or any other language user log into Service Portal after selecting the language, some of the widgets and text are not updating based on the user language as per the below screenshot.

Can anyone let me know how to fix this issue?

Thanks,

SNOW@Das

[SNOW46]

Hi Cody,

I am successful in making some changes for some widgets. But I have one concern for Service Catalog Categories are not changing based on the language.

Actually one of our team member has defined all the Categories in separate Widgets.

 

So the widget is defined as below screenshot.

When I try to define the same in sys_translated_text table for the same, it is not changing even.

Can you please suggest me how to fix this for all the Categories.

Thanks..

[Cody Smith _ Cl]

Those are different. Those would go into the sys_ui_message table for translations. I know its a bit confusing but there is actually 5 different translations tables, each with their own specific purpose. Here is the doc for each table. 

For the Message table is anything you would use gs.getMessage "The Message [sys_ui_message] table contains the translations for informational messages, confirmation messages, error messages, and other types of system messages."

When working in portal "${text}" is shorthand for gs.getmessage so you would need to place the translation on the message table. 

As I said, I understand how confusing Translations are, but I have worked with them a lot. So if you have anymore questions please feel free to ask. 

If my answer was helpful, or solved your issue, please mark it as Helpful / Correct.

Thank you,

Cody Smith

[SNOW46]

Hi Cody Smith,

Thanks for you help it really worked for me. But still I am having few more queries on the same part like I like to change the Language for the Record Producer as well as the Homepage search widget as well.

Record Producer:

The one which are marked in red-box I want to change the language based on language selected from Profile or while logging into Portal.

And also same for Homepage Search box message.

Homepage Search Box Widget:

If you can please help me out on these queries of mine then I would really appreciate your help..

Thanks...

[Cody Smith _ Cl]

For the name, that would be on Translated Name / Field [sys_translated].

With variables, you should do similarly with what you did on the portal. Change your language, navigate to the catalog item and right click on the variable and personalize variable then modify the Question value to the translated version and save the variable.

For the 'Self Help Search' I believe that is also just using gs.getMessage in the server script for that widget. Which you can add the translation to the sys_ui_message table again for that. 

[SNOW46]

Hi,

Can you please post some screenshots so that it will be helpful for me to configure it very soon.

For variables part I am getting doubt and also for the Self Help Search as well.

Hope if you can help me out it would be really great!!!