Language not changing in Service Portal

[SNOW46]

Hi All,

We have implemented Service Portal for end users with different widgets.

But the problem occurs is when an French or any other language user log into Service Portal after selecting the language, some of the widgets and text are not updating based on the user language as per the below screenshot.

Can anyone let me know how to fix this issue?

Thanks,

SNOW@Das

[SNOW46]

Hi Cody Smith,

Can you please let me know your inputs on my query so that it will be helpful for me to Configure the same.

Thanks..

[SNOW46]

Hi Cody Smith,

By any luck did you got any chance to look into my query.

Can you please let me know your inputs on my query so that it will be helpful for me to Configure the same.

Thanks..

[Cody Smith _ Cl]

Sorry, I have been out for the last few days. Here are screenshots on the variable. 

Right click the variable, and while in the language you want to translate to, update the question. 

For the Search, go to the sys_ui_message and look for "How Can We Help"  Open the record, it will look like this 

Change the language to French and the message field to the translation. Do not change the key. Then Insert and Stay, make sure you do not save because you will overwrite. You then should have two records with the "How can we help?" key. 

[SNOW46]

Hi Cody Smith,

I tried the same suggested by you for Self Help Search text as below.

First I created one English Entry for it and then another for French entry by Insert and Stay.

But when I change the language to French from ENglish in Portal, other are changing but the text wont change to French.

Actually I have cloned the OOB Widget named "Homepage Search" to "Copy of Homepage Search" in order to rename the Label as below.

Can you please suggest as to where is the issue I need to rectify it?

Thanks,

SNOW@Das

[Cody Smith _ Cl]

Anything that is in Options like that, will have to be changed manually in the language itself. So if you look at that widgets HTML its calling the title of search in options with 

ng-bind="options.title"

So it is getting it from the options schema in the widget. So again you will need to change to the language your translating e.g. French. Control Click on the widget and change the title there to the French version.