Language not changing in Service Portal

[SNOW46]

Hi All,

We have implemented Service Portal for end users with different widgets.

But the problem occurs is when an French or any other language user log into Service Portal after selecting the language, some of the widgets and text are not updating based on the user language as per the below screenshot.

Can anyone let me know how to fix this issue?

Thanks,

SNOW@Das

[SNOW46]

Hi,

Sorry for disturbing you again and again. Can you please post some screenshots as I am really getting confused here. I tried to apply so many tweaks but no luck.

Thanks..

[SNOW46]

Hi Cody,

Can you please post your comments on my query please.

And also for Record Producer Variable I am not getting as to how can I change the language.

Please guide me?

Thanks

[Cody Smith _ Cl]

For the name, that would be on Translated Name / Field [sys_translated].

With variables, you should do similarly with what you did on the portal. Change your language, navigate to the catalog item and right click on the variable and personalize variable then modify the Question value to the translated version and save the variable.

For the 'Self Help Search' I believe that is also just using gs.getMessage in the server script for that widget. Which you can add the translation to the sys_ui_message table again for that. 

[Cody Smith _ Cl]

The same rules apply for portals as they do for the standard UI. You need to create the appropriate translated records in sys_ui_message, sys_translated_text, sys_documentation, and sys_choice.

Additionally, your portal needs to be language aware, using function calls instead of hard coded text.

Translate the interface

If my answer was helpful, or solved your issue, please mark it as Helpful / Correct.

Thank you,

Cody Smith