Last Work Note

[Jhon Anthony]

Hi 

How to get the last work note of the incident and add it to the 

short description of the incident 

Need Help!!!

Thanks

[sachin_namjoshi]

you can write business rule to get last work note and add to short description 

you can use below script

current.short_description = current.work_notes.getJournalEntry(-1);    // -1 for all the work notes value , 1 for latest work notes value

Regards,

Sachin

[AbhishekGardade · Accepted solution]

Hello JHON,

You can use the code given by sachin as well but it will give output as :

                2019-07-12 00:21:08 - System Administrator (Work notes)Code for work note update

My approach is as below:

1. You can create a AFTER UPDATE Business Rule with below configuration.

2. Scrip in Business Rule:

(function executeRule(current, previous /*null when async*/) {

// Add your code here
var grInc = new GlideRecord('sys_journal_field');
grInc.addQuery('element_id',current.sys_id); // Adding filter to find current incident
grInc.addQuery('element','work_notes'); // Adding filter to fetch only Worknotes
grInc.orderByDesc('sys_created_on');
grInc.query();
grInc.next();
current.short_description = grInc.value ;
current.setWorkflow(false); // Stop Running Business rule recursively as we have used current.udpate();
current.update();


})(current, previous);

Please mark answer correct if you found it as helpful.

Thanks,

Abhishek