Latitudes and Longitudes

[iamkurt]

Has anyone ever used Latitude and Longitude?
If yes, for what reason?

If no one uses it, why did ServiceNow even think of having this field?
Is there any data validation on this field as they are expressed in terms of degrees (°), minutes ('), and seconds (") ??

I hear they are used in Field Service Management but do they have any potential to be used in Hardware Asset Management or Software Asset Management?

[Community Alums]

Hi @iamkurt ,

Yes, the Latitude and Longitude fields in ServiceNow are commonly used in Field Service Management (FSM). They help define the geographic location of tasks, assets, or customer sites, enabling functionalities like route optimization, technician assignment, and tracking in FSM.

For Hardware Asset Management (HAM) or Software Asset Management (SAM), these fields are not typically used because physical location tracking in these modules often relies on addresses or data center locations, not precise geocoordinates.

Regarding data validation, ServiceNow does not natively validate the format of latitude and longitude values beyond their numeric range (latitude: -90 to +90, longitude: -180 to +180). Any additional validation for degrees (°), minutes ('), or seconds (") would need to be implemented through custom scripts or policies.

The fields were introduced to enhance capabilities in FSM and potentially for integrations with GIS systems or other location-based services. While not every module uses them, they provide flexibility for businesses needing precise location data.