ldap://10.10.10.3:389/ Verify server address and port are correct and accessible

[vksnow]

i am getting this error message when trying to connect to LDAP and configure a server.

ldap://10.10.10.3:389/

Verify server address and port are correct and accessible

What needs to be changed to get access.

[corina]

Hello Venkat.

You would need to whitelist Serviceow ips on your LDAP server's firewall

[vksnow]

Hi Corina,

Can you please explain me in detail. As i am doing this for first time.

[corina]

Hello Venkat.

BEcause I assume we are speaking about a developer instance, things are a bit different than a Hi instance.

I think this article

LDAP in developer instance

Verify server address and port are correct and accessible

shows all the 'pains' other people went through and how they solved this:

Also please go through this:

ServiceNow KB: IP address information - access and integration articles (KB0598826)

[vksnow]

Thanks very much...