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How to combine several status into one reporting value

ibetts
Kilo Explorer

I am trying to take a list of records with multiple status values and create a report with just two values ... open and closed so...

select from table where status in (open, pending, working, etc). open

select from table where status in (closed, cancelled, etc) closed

so on a report I get a group by x, stack by status and end up with two stack values.

3 REPLIES 3

Deepak Kumar5
Kilo Sage

You can use "Active" field = true/false.


Bill Tang
ServiceNow Employee
ServiceNow Employee

I think it can be done by using 'Report ranges'


https://docs.servicenow.com/bundle/geneva-performance-analytics-and-reporting/page/administer/report...



Let me run some tests and confirm it. But I am pretty sure it can be done.


Bill Tang
ServiceNow Employee
ServiceNow Employee

Hi Irvin, I wrote a blog to solve this with report ranges. Hopefully it is published now.



ServiceNow reporting - use report ranges for advanced grouping