LDAP authentication

[tomrw89]

We've had to rebuild the configs on our Firewall and it looks like this has affected our LDAP authentication.

Currently only users who had an existing session are able to log into Service-Now. Any new login attempts get an error saying "Your account is configured to use LDAP authentication, and we cannot currently connect to the LDAP server. Please contact your ServiceDesk to resolve this issue. To obtain a password for one-time login, click here. An email message containing the password will be sent to you."

How could we look into amending this?

[Mike_R · Accepted solution]

Open your LDAP Server record in ServiceNow to make sure its Active and running. Also in the related links you can Test Connection

instanceName.service-now.com/ldap_server_config_list.do?sysparm_query=&sysparm_view=