LDAP Errors / Warnings

[shawnroach]

Hi everyone! A client and I recently got their LDAP integration up and running. Almost everything seems to be working very well. However, we are getting the same two errors in the Error logs. They appear as often as every 4 to 5 minutes, and as far apart as 90 to 120 minutes. The messages in the error logs are:

LDAP exception validating object:Read timed out
LDAP exception validating object:LDAP response read timed out, timeout used:30000ms.

I cannot say for certain if these are the culprits, but we've had to restart the instance once due to Scheduled Jobs not running...choking.
I've dug deeper into the log entries and see no errors. These warnings are everywhere, though:

WARNING *** WARNING *** Invalid macro tag encountered: elevate_privilege
WARNING *** WARNING *** Invalid macro tag encountered: open_archive
WARNING *** WARNING *** Invalid macro tag encountered: domain_select
WARNING *** WARNING *** Invalid macro tag encountered: domain_reference_picker
WARNING *** WARNING *** Invalid macro tag encountered: encryption_select

Can anyone provide assistance and/or knowledge on this situation, please?

Thank you!

Shawn Roach | Technical Analyst
Fruition Partners | 200 S. Wacker Ste. 3100 Chicago, IL 60606
P: 816-616-7818 | shawn.roach@fruitionpartners.com
fruitionpartners.com | Trusted Advisors for IT Service Management

[Coty Kennedy]

Shawn, did you ever see any light on this one? I am seeing the same errors repeating on my instance as well. LDAP seems to be working fine, just all these timeout errors.

[shawnroach]

I did. I was told to create the following system property:

com.glide.ssl.read.timeout

Once I set that to a large number, the timeouts stopped. Here's a bit more:

http://wiki.servicenow.com/index.php?title=Additional_Glide_Properties

[tpritch]

(Sorry for digging up this fossil of a post)

Roach, What was the value you set for com.glide.ssl.read.timeout? Did it differ from the LDAP setting?

[tony_barratt]

Hi Tom,

Interesting question!

This is what the wiki article says about it.

Available System Properties - ServiceNow Wiki

..

com.glide.ssl.read.timeout

..

Sets the time-out value in seconds for SSL connections during read operations. Typically, this setting is used as part of LDAPS. If you enter timeout values for both this system property and the LDAP Read timeout field, the lowest timeout value takes precedence.

• Type: integer
• Default value: 10

..

Best Regards

Tony