LDAP Listener

[Ramkumar Thanga]

Hi All,

Please help me with the following queries regarding LDAP Listener.

Can any one explain the function of LDAP Listener,

How it works ?

Whether user records gets imported via LDAP listener ?

How long will it takes to create a user record in service-now ?

Best,

Ramkumar Thangaraj

[Alberto Consonn]

Hi,

have a look at the following official documentation:

https://docs.servicenow.com/bundle/london-platform-administration/page/integrate/ldap/task/t_EnableA...

I would suggest you to read the following interesting article, it will explain you the limitations and how to set up the LDAP Listener in the right way:

https://www.linkedin.com/pulse/ldap-listener-limitations-servicenow-nikita-mironov/

Hope this will fit your need!

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[tony_barratt · Accepted solution]

Hi Ramkumar,

-> How long will it takes to create a user record in service-now?

About 5 minute delay is expected between new user being inserted into the LDAP Server and the user being inserted into the ServiceNow user table.

Addition delays can be experienced if LDAP server attributes are not specified.

https://docs.servicenow.com/bundle/london-platform-administration/page/integrate/ldap/task/t_SpecifyLDAPAttributes.html

..

If you do not specify LDAP server attributes, user transactions may freeze for extended periods of time when new attributes are added to an LDAP server object because the system will be busy loading data from the new attributes.

..

You can get some insight into how long updates take by asking the LDAP admin to change, say, a user's phone number in LDAP and noting when the phone number is updated in ServiceNow.

Best Regards

Tony

[Ramkumar Thanga]

Hi Tony,

Thank you so much for the answer.

Regards,

Ramkumar T

[Inactive_Use407]

Hi @tony.barratt 

Taking this question, could you help me too?
A user has had their email changed, but this has not been reflected in ServiceNow. The user registry remained the same ... could you give me some guidance on what could validate to ensure this update?

Thanks in advance!