I'm doing Service mapping on a application, in which one of the CI is NON Operational, due to that it was SM was getting failed, I want to continue to do mapping even though the CI is NON Operational.. is it possible to proceed?
I have a request to add variables from a task to the stories my team works on for tracking dev work. I'm wondering if there's a way to look at the associated task field that's tied to the story and pull the variable editor details into the story reco...
Looking for help with a UI Action that when clicked, opens a popup with different buttons that can direct the user to different record producers
Hello,I have a requirement to embed a SNOW dashboard inside another application. I was able to achieve this by creating an iFrame on the Client app to display my SNOW app. I followed the steps in this doc - https://docs.servicenow.com/bundle/washingt...
Hi all, Need a help. Is there is a view to eleminate duplicate records from database view based on two columns. For example in the below screenshot we have 4 records assigned to a single user and also have same software model so is there is a way to ...
Hello All! We had a ticket come into our queue requesting us to change KB Article Header's from "Header 4" To "Header 1". Currently in our system, we can easily change the Article Body from Header 1 to Header 2, 3 or 4 etc. because the field is of th...
I have a requirement to hide the "Request Something" option from the service portal based on some conditions.Can you please let me know if there is a way to hide this option? I have attached the screenshot for reference. Is there a property or widge...
Good Afternoon,We have a business rule on our changes that keep a normal low priority change where it can't be created if the planned start date is less than 14 days (in the new state). This is working as intended from the Change > Create New page. H...
Hi Folks, Bit of a strange issue. I have a flow that creates an Outage Record on the Outage Table. It uses the Incident User Impact End time + 1 second. The User Impact End Time is below; On creating the record, I am using the Transform Function ...
We are considering offering catalog builder to our service owners for them to maintain their own items. Pretty simple.However, we want to limit the catalog items they can edit based on the catalog template>Available For.I've written a script that wor...
Hello All, I have what I assume is a very simple action that I can't seem to figure out and I was hoping you all might be able to provide some help. I have a field "Field A" that is a reference to the sys_user table on my Change Request form. I am t...
When creating a catalog task via flow design how do i a choice (multiple choice) variable and date variable to match up correctly into the new task record. example: when i submit the catalog item, the priority choice is not correctly set in the new c...
I have a risk assessment metric where I am trying to use a script to automatically determine the value based on CMDB data. The rest of the risk assessment is in a UI pop-up as questions/choices found on the Change Request form. The risk assessment ...
Hoping to save the next newbee a little heartache.. This should get a chuckle (or eye roll) from folks who have been doing this for a moment. Friday, I would have sworn the Flow does not return from an unterminated if statement, i.e. you didn't end a...
Hi Folks, What is the price of a CSA exam in Indian rupees—500 dollars is enough, or 500 $ + 500 $?
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