In assignment group we a written a condition in configure dictionary, stating that Active is true.that inactive groups are not showing in incidents and catalogs tasks but it is showing in change tasks.how to resolve it please help Thanks
Hello All, I created an RITM and that catalog items contains a flow.When i'm clicking on flow context instead it showing Execution details, its showing flow engine page.Please check the attached screenshot and help me on this, so that i can check the...
HeyI need to display in the body of the notification the previous value of the priority field in the Incident form. I would appreciate help on how to do thisThanks, Shir.
Make an UI Action visible only when thelogged in user is an admin, and has morethan 5 records where he/she is a caller.UI Action- GlideRecord - Script Include
I am trying to pull in all the watchlist items for any HR cases where I have been added to the watchlist but I am not getting any results. I added an activity config record to the My Active Items widget and need to pull in my watchlist. Also, I cre...
Hi! I have problem with banner.I just want to change banner logo on my instance but it doesn't work. i changed glide.product.image.light from system properties,glide.product.image from system properties,UI16 Banner Image from my company in system ...
client script function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue === '') {return;}var user = g_form.getValue('requested_by');alert(user);var ga = new GlideAjax('paccount');ga.addParam('sysparm_name','getAccount');ga...
Hello Developers, I am trying to understand how the Change conflict works, So as per my understanding it work on when user selects 'Configuration Item, Planned Start Date, Planned End Date' these three fields need to be filled to check conflict. (As ...
When a user is creating a new incident record, if he does'nt have the incident_impact_urgency_write role remove high and medium impact options from incident form using client script.
Hello All, I am trying to assign the incident to assignment group based on the receipient email address. we have setup like users sent email to lets say abc@domain.com which creates the incidents based on imap/smtp and inbound actions script. Inciden...
Hi,I was asked to create new record producer which creates new Project [pm_project] and predifined Project Tasks [pm_project_task] under it. I'm now facing an issue that I'm unable to set top_task field correctly for created Project Task. Project Tas...
Hi Team,Good morning!How can i restrict on global search.Suppose i putted the text with 'docs' in global search box, i want to see only the heading line article or Article body,below is the screenshot, currently I am seeing Html tag like: "<strong>d...
Hi All, I want to below highlighted red colour from the each . Could you please help me how to add it. var string="Terminations for the following employees have been processed today Rock, Joseph|157890 |Dell |rockj@gmail.com|Tampa|Customer Suppor...
Hello, Currently i have a multi row variable set on a catalog item to allow the input of First and last name. Is there a way that i can add a secondary variable that acts as a counter to this multi row? Ex. If two users are added into the Multi row t...
