LDAP Sync Issues

[Ibaa_Shoheb]

Our ServiceNow Instance syncs to Active Directory. This sync creates new users, updates users details, adds users to assignment groups and deactivates users. It works in the most part for updates and changes, expect where a nil value occurs.
For eg: If i change my manager from "Manager A" to "Manager B", this is picked up in the sync and the user record updates correctly in ServiceNow. However, if my manager is changed from "Manager A" to "Blank" this change does not get reflected in the import. The user record in SNOW will remain with "Manager A" whilst in Active Directory this is blank.

Also, we control our assignment groups in AD. If the assignment group had 4 members A, B, C and D and I remove D from AD then this would be removed from SNOW. If I remove A, B, C and D and left the assignment group in AD empty then nothing is removed from assignment group.

We have checked all the scripts and do not know how to resolve this issue.

[Jaspal Singh]

Hi Shoheb,

Can you kindly check if the location data is being successfully imported in import set table of ldap.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Ibaa_Shoheb]

Hi Jaspal, 

Yes the data is successfully imported in SNOW from AD.

Regards,

Shoheb Shaikh 

[Jaspal Singh]

Check if you have Copy Empty fields marked as True in for the data source.

Thanks,

Jaspal Singh

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[Ibaa_Shoheb]

If I check this field, will this be applicable to all the field that we have mapped with AD ?

[Jaspal Singh · Accepted solution]

Yes, it will. You may refer link for additional information.

Thanks,

Jaspal Singh

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