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License metric field is empty for some PPN in servicenow content library

shivani42
Tera Contributor

‎01-12-2026 03:31 AM

Hi All,

 

I am trying to create an entitlement using the PPN. I can see that the PPN is available in the ServiceNow content library; however, the License Metric field is empty for this specific PPN. Since the license metric is a mandatory field, I am unable to proceed with entitlement creation.

Does anyone know why we have records with an empty license metric?

 

Thanks,

Shivani

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Dr Atul G- LNG
Tera Patron

‎01-12-2026 03:35 AM

Hi @shivani42 

 

https://www.servicenow.com/community/virtual-agent-forum/license-metric-field-empty-in-software-subs...

Could you please check that the Content Library is updated with the latest data and that all jobs and configurations are fine?

 

https://www.servicenow.com/community/sam-blog/review-software-entitlements/ba-p/3304445

 

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