Hi all,
I have a requirement in Service Portal related to a custom application (Cloud Intake Request).
On the record page of the table u_cloud_intake_request, there is an “I want to…” side panel that displays several action links. One of these options is:
➡️ “Request to Change CIR Requestor”
(This opens a Record Producer.)
Requirement
I need to hide this specific option only when the CIR record is in the following states:
- Close Complete → internal value = 3
- Close Incomplete → internal value = 8
In all other states (Approval, Prod, Env Pro, Work Env), the option should remain visible.
I have written this Code This Code Works but the Option shows in all states .
Code :
canChangeRequestor: function(cir_id) {
var gr = new GlideRecord("u_cloud_intake_request");
if (gr.get(cir_id)) {
var st = String(gr.getValue('state') || '');
if (st === '8' || st === '3') {
return false;
}
if (gr.state == "110") {
if (gs.hasRole('u_cloud_intake_admin')) return true;
if (gs.hasRole('u_cloud_intake_analyst')) return true;
if (gr.sys_created_by == gs.getUserName()) return true;
if (gs.getUserID() == gr.getValue('opened_by')) return true;
if (gr.getValue('watch_list') && gr.getValue('watch_list').indexOf(gs.getUserID()) > -1) return true;
} else {
return false;
}
}
return false;
},
Please help me ..
