Limiting Contextual Search results on Incident

[Derek3]

Hi,

We have contextual search (knowledge v3) enabled and can search for all our Published Knowledge Articles, from within an Incident.   Is there a way to limit what appears. ie Can we stop a certain Knowledge Base that the user has permissions for from showing or a particular category within a knowledge base.

Thanks

Derek

[Uncle Rob · Accepted solution]

I took a swing at it here:   Which KBs are used for pulling results in Incident form (using contextual search)?

My *guess*

1.   Go to the Searcher, Search Contexts tab, and click Knowledge Base Search.

2. Go to the Resource Configuraiton tab, click the Knowledge record..

3. Go to the Condition property.

4. Put in an encoded query in the value.

[Derek3]

Thank you very much!