Limiting options in Knowledge Article dropdown field (can_read_user_criteria) on a kb_template
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02-14-2024 09:15 AM
We are using a per-article field (can_read_user_criteria) to determine whether an article should only be available to the IT group or whether it can be viewed externally. The field is located on a series of user-defined kb_templates.
Because this field is used in other areas for other purposes, we are attempting to ensure that our knowledge authors are only using a small selection of groups for this purpose or leaving it blank.
Question:
Is there a simple to accomplish the following:
- Implement a lightweight way to limit the options in this drop-down
- Avoid affecting other areas where this field is employed
- Easily updateable
- Minimal risk during upgrades (close to OOTB behavior)
Thanks,
Adam
PS Currently on Utah
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