Hello team,
I have requirement to pre-populate a field and I was able to do it but client recently added few conditions and not sure what went wrong here.
Conditions : When a new record/ article is created and knowledge base is : Employee knowledge and for any article template ( standard is default and we have couple more templates ) it should pre -populate can read field. So my code is :
I gave condition as new record then checking kb_knowledge_base value if the value is 'employee knowledge' (sys id mentioned ) then new gliderecord to get all the templates and mentioned condition active true here and set the value for can read. Any changes recommended for this?
function onLoad() {
if (g_form.isNewRecord()) {
var checkKnowledgeBase = function() {
var knowledgeBaseValue = g_form.getValue('kb_knowledge_base');
if (knowledgeBaseValue) {
if (knowledgeBaseValue === 'bb0370019f22120047a2d126c42e7073') {
var articleTemplateGr = new GlideRecord('kb_article_template');
articleTemplateGr.addQuery('active', true);
articleTemplateGr.query();
if (articleTemplateGr.next()) {
g_form.setValue('can_read_user_criteria', '40a5329cdb08d6109a92c6cd139619b8');
}
}
} else {
setTimeout(checkKnowledgeBase, 30);
}
};
checkKnowledgeBase();
}
}
TIA 🙂
