Link between a record producer and catalog item

[Jaya9]

Hi , 

 I have a record producer for creating a vendor and i have a catalog item for gathering information of that vendor .

There is a scenario and i want help as how can i achieve them : 

As user x submit a request for vendor y in a custom table vendor onboard through record producer (eg:VEN00012) and as soon as that is submitted a mail gets triggered to vendor y to submit details of them through catalog item .  Vendor y enter all details and submits . It creates a request and ritm (RITM000112).

First issue is i want to show the associated request/ritm in vendor onboard record . How can i achieve that ins simple words want to link vendor onboard request record and vendor details submitted through catalog item .just like we associate an incident to a request .

Second is i want to send a mail to user x for approval of the details submitted by vendor in RITM000112.

Please let me know how can i achieve these both or let me know if any further details are required .

Thanks in advance 

Regards,

Jaya

[OlaN]

Hi,

Not entirely sure what you want to do, but if I understand your question correct, then the RITM/REQ created by the vendor has no relation to the vendor record itself, unless you have some variable or otherwise connecting them.

As for the second part, it shouldn't be that hard to send an email after the RITM is created.

It's very easy using Flow designer as a tool to set up what should happen when the RITM is submitted.

Just select "Service Catalog" as trigger, and then add steps (like send email) in the flow.

[Dr Atul G- LNG]

Hi @Jaya9 

First issue is i want to show the associated request/ritm in vendor onboard record .

Atul: Is the requested created by Vendor or auto created?

How can i achieve that ins simple words want to link vendor onboard request record and vendor details submitted through catalog item .just like we associate an incident to a request .

Atul: It can be do able via Flow Designer if the request is auto created.

Second is i want to send a mail to user x for approval of the details submitted by vendor in RITM000112.

Atul: In Flow designer, it is easy to add "Approval" with group or user. 

Please let me know how can i achieve these both or let me know if any further details are required .

[Jaya9]

hi Atul, 

when as user x I add details in record producer  for onboarding a vendor it gets submitted in table u_vendor_onboard . And catalog item details are entered by vendor y which creates a record in sc_request table . I want to link these both that means record in u_vendor_onboard table should let me know which request is associated to it .. if I can achieve this through flow designer can u provide me further details how 

[Jaya9]

Thank you for your response but if you can provide some more clarity