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Link KM articles to Tickets or CI or Locations

matthewwats
Tera Contributor

‎06-09-2026 11:23 AM

We have a user who is asking: "How can I link KM articles to tickets or CI or locations to better improve our knowledge transfer between teams or ourselves?" Does anyone have any suggestions? 

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Tanushree Maiti
Tera Patron

‎06-09-2026 09:49 PM

Hi @matthewwats 

 

In kb_knowledge table, OOB , cmdb_ci field is there. Add that into the Knowledge form.

 

Refer: Is there a way to link one or more specific knowledge articles to an incident/task based on the CI t... 

 

Linking Incidents to Knowledge Articles 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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