Link problem ticket check box to Knowledge article creation.

[Supriya KM]

Hello Everyone,

I have a check box in the resolution code in the Problem ticket. When someone is checking the checkbox I want user to redirect to certain Knowledge base creation of the KB article.
Eg: Checkbox - Problem article
Knowledge base - Problem article - new Knowledge article creation under this.
Any suggestions on this.

[Dr Atul G- LNG]

Hi @Supriya KM 

You can check OOTB , knowledge check box on Incident, and use similar logic which means, you need to create a flow / BR which take this value and create article at specific base only.