Link redirection in HR case

[PreethiG6447769]

Hi Team,

In HR case creation, native view page link when user bookmarks this below link and tries to create a new HR Case, when must show alert and redirect to workspace link.

Native link:

https://********.service-now.com/now/nav/ui/classic/params/target/sn_hr_core_case_creation.do%3Fsysp...

HR Workspace:

/now/hr/agent/case-creation-page/-1_uid_1/params/query/assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe%5Eactive%3Dtrue%5Estate!%3D20

[Ankur Bawiskar]

@PreethiG6447769 

So you don't want users to submit case from native?

if yes then disable the left nav module.

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[PreethiG6447769]

@Ankur Bawiskar , Module already disabled. Rare case if agents would have book marked and use the link we need to redirect.

[Ankur Bawiskar]

@PreethiG6447769 

shared solution for that below.

please check and close the thread.

[Ankur Bawiskar]

@PreethiG6447769 

This approach worked for me

1) create UI script like this

addLoadEvent(hideButtonsAdd);

function hideButtonsAdd() {
    if (document.URL.indexOf('sn_hr_core_case_creation.do') > -1) {
        window.location.href = '/now/hr/agent/case-creation-page/-1_uid_1';
    }

}

Output:

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