Linker caller to a choice field

[Neil_Carlo24]

Hello,

I want to link a one caller/user to a choice field. Ex. Bill hill = User, TeamDesk  = (Helpdesk Team - Choice field). If bill selected on the caller will automatically Helpdesk Team will populated.

[Prathamesh G]

Hello @Neil_Carlo24 ,

You can use the OnChange() Client script to populate the Helpdesk team on change of Caller/User to Bill. If the caller is Bill, you can use the g_form.setValue() method to set the Helpdesk field which is a choice field.

If the above solution resolve your issue, please mark the solution as Accepted Solution and also mark it as Helpful.

Thank You.

Prathamesh

[Anil Lande]

Hi,

Can you please explain business logic, mapping based on user name is not good criteria. There should be  some other value like department, country, location etc defining TeamDesk.

[Danish Bhairag2]

Hi @Neil_Carlo24 ,

Please try Autopopulate feature for this requirement. if you are in Utah version or above.

Thanks,

Danish

[Neil_Carlo24]

Hello @Danish Bhairag2 

Where i can find this feature?