Linker caller to a choice field

[Neil_Carlo24]

Hello,

I want to link a one caller/user to a choice field. Ex. Bill hill = User, TeamDesk  = (Helpdesk Team - Choice field). If bill selected on the caller will automatically Helpdesk Team will populated.

[Aniket Chavan]

Hello @Neil_Carlo24 ,

Okay so you just need to make some changes in your script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var caller = g_form.getValue('caller_id');

    // Assuming 'caller_id' and 'u_helpdesk_team' are the correct field names
    if (caller == '98dde0c61b1f95100531ed7de54bcb3f') {
        g_form.setValue('u_helpdesk_team', 'SSC');
    }
}

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[Aniket Chavan]

Hello @Neil_Carlo24 

Is there any update on my response? if my response was helpful in addressing your query or If it assisted you in resolving your issue, kindly consider marking it as helpful, accepting the solution, and closing the thread. Doing so will not only acknowledge the assistance provided but also benefit future readers who might encounter a similar problem.

Thank you! 😁

Aniket.

[sourav1999]

Sure, you can achieve this by using a client script in ServiceNow. Here's a step-by-step guide:

1. Navigate to System Definition > Client Scripts in ServiceNow.
2. Click on New to create a new client script.
3. Fill in the necessary fields:
- Name: Give a name to your client script.
- Table: Select the table where you want this script to run (for example, Incident).
- Type: Select "onChange".
- Field name: Select the field that should trigger this script (in your case, Caller).
4. In the Script field, write your JavaScript code. Here's a sample code:

javascript
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var user = g_form.getReference('caller_id', setUserFields); // 'caller_id' is the field name of the Caller
}

function setUserFields(user) {
if (user.u_teamdesk == 'Helpdesk Team') { // 'u_teamdesk' is the field name of the TeamDesk
g_form.setValue('u_teamdesk', 'Helpdesk Team'); // 'u_teamdesk' is the field name of the TeamDesk
}
}

5. Click on Submit to save the client script.

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[Dr Atul G- LNG]

Hi @Neil_Carlo24 

You can use Assignment rule or look up rule for this.

https://youtu.be/PuOT2EGrGY4