List Access on Risk Workspace for specific User Role

[Ishaan Mishra]

Hi Community,

I am in a situation where one of a custom user role is unable to access the List-Default Section Risk Workspace.

I have done all the necessary configurations in my Knowledge:

1. Creating an Audience and assigning the custom role to it

2. Adding that Audience to List Default Page

3. Mapped the Audience to the existing lists under sys_ux_applicability_m2m_list table (Defining Audience for New Lists created in Workspaces - Support and Troubleshooting (servicenow.com)) followed the mentioned KB article as well

After all this my user is still unable to access the LIST Default page on Risk Workspace.

Please refer to the ss attached for better understanding.

Please let me know if there is any workaround for the problem

Quick response is much appreciated.

Thanks 

[Community Alums]

Hi @Ishaan Mishra ,

When you have multiple landing pages associated with a workspace, several factors determine which one shows. One factor is the order of the landing page; the one that shows is the one that has the lowest value for Order.

The second factor is permissions, which are based on roles and groups. You can set permissions on landing pages so they only appear if the user either has the required role or belongs to a specified group. For example, you might set permissions for managers to see one landing page and agents to see another. If permissions prevent a landing page from displaying, the next landing page in Order displays.

Procedure

1. Navigate to All > Workspace Experience > Administration > Landing pages and click the landing page you want to set permissions on.
2. On the UX Page Element Permissions tab, click New.
3. On the form, fill in the fields.

   UX Page Element Permissions

   Field	Description
   Element	Landing page name.
   Role	Role, if any, a user must have to see the landing page. Click the search icon ( ) and select a role.
   Group	Group, if any, a user must belong to to see the landing page. Click the search icon ( ) and select a group.
   Application	Scope of these landing page permissions. Global is the default.

4. Click Submit.
5. Repeat the procedure starting with step 2 to add other roles or groups that restrict who can see the landing page.

   Even though multiple landing pages might have the same Order value, users may see different landing pages based on their roles or the groups they belong to.

[Ishaan Mishra]

Thanks @Community Alums ,

I will try this

[Ishaan Mishra]

Hi @Community Alums ,

There is only 1 LIST Default page, and i do not believe there is any ordering issue

Please see the SS

[Community Alums]

Hi @Ishaan Mishra ,

Did you check , if the users has "workspace_user" or "agent_workspace_user" roles .