- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-04-2025 07:32 AM
I have an issue with list collectors. The main issue is that I can only add one value to the right pane at a time, even though I selected multiple values in the left pane. Other people can view the same form and list collector and it works fine.
3 other clues: ( see image )
1. When I select one or more values in the left pane, information about one of the values displays in a narrown black box with white text. This often scrolls my display. Other people do not see this.
2. When I select one or more values in the left pane, information about a value displays under the left pane and takes up 1-15 rows of text. Other people see a couple of lines at most.
3. Both panes in the list collector have a question mark in a circle just outside the pane in the upper left corner. Other people do not see them.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-04-2025 10:18 AM - edited 03-04-2025 11:25 AM
Your comments got me on the right path, but not completely there.
We have 3 instances and I've been working with this in our dev and test instances.
FWIW: I'm using both Chrome and Edge.
Clearing my browser cache was part of the key. And I don't mean holding the control-key down when you click refresh, and I don't mean loading the cache.do page. Neither of these did the trick.
I went to the browser's setting and cleared my browsing data for all time.
The second key action is that I went to the sys_user_preference table and deleted ALL my preferences. There were over 1,700 of them. Yes, I used a fix script. I'd still be deleting them in the UI.
A combination of both of these actions restored the normal functionality of the list collector for me. In both browsers. I may decide to find which preference (or preferences) were responsible. But that would take a lot of trial and error. So it won't be right away. But if I do, I'll post it here.
Note: after some trial and error, I determined that the sys_user_preference named glide.ui.accessibility was the cause of the issue. When I deleted that one for my userid, the problem went away. If I restore it, the problem comes back. Go figger.....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-22-2025 04:52 PM
Thank you @HugoFirst. We noticed issues with the list collectors post upgrade to Yokohama where they wouldn't move items between the panes consistently. Your solution solved the issue.