Need help removing "-- None --" as an option to add to a list collector field

Sam Lorenzen
Giga Expert

Recently converted a field to a List collector field on a custom table extended from Change. Everything is behaving as desired but on the working form when adding items to the list collector, I'm able to add "-- None --" to the list. The main issue with this is that it's circumventing the mandatory status on the field. Allowing folks to just add in the "-- None --" to the field and submit to progress the workflow on the record.

This only seems to work when you select one valid item from the list collector dropdown, then once that item has been selected and added, reselect "--None--" from the drop down. This then adds it to the list collector selected items as well (see attached screenshots).

I've tried changing the dictionary entry choice option to "Dropdown without -- None --" but that doesn't seem to have an effect. Although I didn't declare a default because there really isn't a default value that we want predetermined. (Does this only take affect if you do declare a default?)

Any assistance with getting this updated to not allow none to be added in this way would be greatly appreciated.

Thanks!

-Sam

 

find_real_file.png

find_real_file.png

find_real_file.png

find_real_file.png

5 REPLIES 5

Aman Kumar S
Kilo Patron

Hey,

Found servicenow docs that discussed about your issue.

Happy reading!

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/task/t_ViewChoiceListDefinitions.html

Best Regards
Aman Kumar

dmathur09
Kilo Sage
Kilo Sage

Hi Sam,

I had encountered the same issue with client and PDI as well. It is an OOB issue, I would suggest you to reach out to HI team and raise a problem ticket.

Regards,

Deepankar Mathur

Sam L1
Tera Contributor

Thanks Deepankar,

I've open opened a case with HI as well.

-Sam

Hey Sam,

 

I'm having the same issue. Did you found a solution for this?

 

Thanks,

Matias