List Collector behaviour in RITM

natacha1
Tera Contributor

Hi! I'm having issues trying to figure it out how to have the same view to all users in RITM over the List Collector variable.

This is the normal behaviour:

natacha1_2-1698066846938.png

 

This is what other users see:

natacha1_3-1698066987852.png

 

I want the normal view with the details under the box, can you guys help me with this? Thank you 🙂 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@natacha1 

are you saying other users are not able to see the details under the box?

Can you share more clear screenshot for the other users what they see?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

natacha1
Tera Contributor

I can't show you much more. But yes that's it! Some users just see a box with names anda not the info below the list collector

 

@natacha1 

possibly those users don't have read access to those fields which are shown in below

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

That's not possible, because in other variables in this instance they have the normal behaviour. I deactivated all ui policies and client script over this field and the behaviour is still the same