List Collector behaviour in RITM
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10-23-2023 06:16 AM
Hi! I'm having issues trying to figure it out how to have the same view to all users in RITM over the List Collector variable.
This is the normal behaviour:
This is what other users see:
I want the normal view with the details under the box, can you guys help me with this? Thank you 🙂
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10-23-2023 06:32 AM
are you saying other users are not able to see the details under the box?
Can you share more clear screenshot for the other users what they see?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-23-2023 06:40 AM
I can't show you much more. But yes that's it! Some users just see a box with names anda not the info below the list collector
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10-23-2023 06:45 AM
possibly those users don't have read access to those fields which are shown in below
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-23-2023 06:53 AM
That's not possible, because in other variables in this instance they have the normal behaviour. I deactivated all ui policies and client script over this field and the behaviour is still the same