List collector field displaying sys_id's in Variables in RITM and SCTask

[Tom Siegel]

I used the information from this article to populate a List Collector field on a Catalog Item that is set by a Catalog Client Script referencing an M2M table. The data displays properly on the Request, but after submission the the field displays the sys_id's of the record under the Variables section of the RITM and the SCTask. The weird thing is that on occasion the Values will display under the Variables section of the RITM and the SCTask, but as soon as I refresh the record, the sys_id's re-appear.

Any ideas on how to get the values to display in the Variables section of the RITM and SCTask would be appreciated.

Thanks - Tom

[Saurav11]

hello,

The list collector displays the display field of the table , if the tale contains no display field the it generally displays sys-id. I would recommend you to check what is the display field the table which the list collector is referencing.

If it does not have any display field then make the field which you want to display as true by configuring the dictionary of that field:-

Please mark mu answer correct/helpful based on Impact.

[Tom Siegel]

Thanks for the reply. I had tried this and although I can get the "names" to display in the SCTask, they still display as sys_id's on the RITM. The field is built over a custom M2M table from which I am pulling the Service Offering. I can not edit the name field on the Service Offering table, I would have to go all the way back to the CMDB and create a dictionary override which I may end up doing just so the names will display on the SCTask

Thanks - Tom

[Saurav11]

Even on m2m table you need to make one the display field as true. is that something you already have done and still facing the issue?