List Collector reference qualifier not working

ceraulo
Mega Guru

Hello!

I have a catalog item that contains a list collector variable. The reference qualifier works (displays the search results) in the catalog item view but does not display in the RITM and SCTASK records. Why is this happening? 

The client requirement is to only show the list collector variable in the SCTASK.

Please help!

1 ACCEPTED SOLUTION

i tested on my instance and created one " list collector " type variable and it's referencing to sys_user table and condition is active is false, 

now its showing the same record on catalog form as well as on RITM,

View solution in original post

4 REPLIES 4

Harsh Vardhan
Giga Patron

it should work, what exactly have you done ? can you add some screenshot ? 

did you try to set simple filter condition on your list collector , and checked if that is working or not ? 

I simply create a list collector field and added the filter assigned_to = sysid of the assignee.

No UI Policy or Client Script was created using the list collector.

 

i tested on my instance and created one " list collector " type variable and it's referencing to sys_user table and condition is active is false, 

now its showing the same record on catalog form as well as on RITM,

I've figured it out. We have a custom script that sets all fields to read-only in the variables tab in RITM and SCTASK .