List Collector variable not showing data form table it's referred.

[Nishant_Kumar]

Hello Friends,

I have an issue with list collector variable, its not showing the values in slush bucket whereas the data are present in the table it is referring. It just shows ''Loading'' , please see the screenshot mentioned below :-

The snapshot shot mentioned below shows the table which has data in it:

I   dunno what broke out. A day ago It was working, I was getting the values in slush bucket.

Steps what I tried to fix this are mentioned below , but eventually there has been no success for me:

1. I tried creating new   list collector variable referring to table still no values came in slush bucket.

2.I deleted all the records in table then imported the data through XML's (importing was success) still no values found in slush bucket.

3 i even tried deleting the table and then recreated the table , added the records, then created the list collector variable on catalog item , still i was getting only loading, rather than data. I am really not understanding what is wrong.

4. I tried moving the update set   to my personal instance   and check if the list collector shows any values , there has been no success so far .

Please find the link to view details on my personal instance mentioned below:

a. Form link : ServiceNow

b. Table link with data :ServiceNow

I want to know if any of you guys have faced such situation earlier , if so how did you all fix it.

Thanks in advance and any help is appreciated

pradeepksharma sanjivmeher harshvardhansingh

Sanjiv ,Pradeep and Harsh if you all could suggest something , it would be great.

[Nishant_Kumar]

Hi Sanjiv,

Now again i created another variable named "test" this is pointing to some other custom table and this   variable does have not have any show/hide , it is always visible. Still the list collector shows "Loading".

Now I am thinking as this issue is related to Patch, because there is no technical challenge in creating a variable referring it to table. I think now HI-Ticket is the option we have.

Please suggest

[Nishant_Kumar]

snap of test variable sanjivmeher :

[SanjivMeher]

What happens if you add glide_list   attribute to it?

Also is the existing catalogs where list collectors are used working?

[Nishant_Kumar]

It haven't checked by changing the variable attribute... Will check and

respond soon

On 04-Feb-2018 08:46, "sanjivmeher" <community-no-reply@servicenow.com>

[Nishant_Kumar]

Hi sanjivmeher,

On other catalog items List collector are working fine but it's specific to only one Catalog where this issue is occurring.

I tried putting "glide_list" in variable attribute but the glide_list lock is not opening.

Snap given below:

Earlier a week check ago UI policy broke up and I had to re-create everything all over again and that time it worked but that couldn't   be always feasible solution.