List Collector Variables on RITM attempt to sort values alphabetically on load of Record

[erniec]

We have noticed that RITM records with list collector variables will attempt to reorder the values on load of the record. This was first identified when service desk users open RITM records that had list collectors variables and tried to navigate away from the record. The system prompts the user with the following exception: "this page is asking you to confirm that you want to leave-information you entered will not be saved." I saved the record and then navigated to the audit history

We looked at the audit history and it showed the old and new values differ by the values being placed in alphabetical order.

Would anyone have any ideas of why list collector data is reordered unload of an RITM record or how to address this issue?  I would assume we could write an onChange client script that would order the values of the list collector prior to the record being submitted but that would be the last resort.

Thanks in advance

[Yousaf]

Hi erniec,

Please Check this link and let me know if this solves your issue

Change the sort order of a list collector

Mark Correct or Helpful if it helps.

[erniec]

Hey Yousaf,

Similar to what is referenced in the link provided, the reference data is already sorted correctly when selecting from list. After the record is submitted, the application attempts to alphabetize the values on the RITM in the variables section

[erniec · Accepted solution]

I was able to solve the issue by simply placing glide_list as an attribute on the variable.