List collectors in WorkSpace

[Walter Toney]

I need help to get details on a customer workspace

in the SCTASK/RITM there is a List Collector and it's displaying names of users. and under the name it displays details from the sys_user table for that user.
LIKE:

Name, 
First name,
Last name,

email 

however, if I view this same SCTASK in the workspace I only see the list of names 

how can I get the other details to show up like in the SCTASK/RITM.

[Tanushree Maiti]

Hi @Walter Toney 

Your requirement is not feasible.

List collector - End user should multi selects the value(s) from there and those selected value(s) should pass to Approval/fulfillment (  RITM->SCTASK).

Now if you make that list collector variable editable in RITM/SCTASK  -> you will get your expected feature BUT it is not at all recommended.

[Ankur Bawiskar]

@Walter Toney 

in workspace that's OOTB behavior.

It will always show the field value which is marked as Display=true and the behavior can't same as that of native.

In this case it's Name field on sys_user

In case you wish to see additional fields while they type and search you can add this in variable attributes in list collector

This will help agents to select the correct user

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=email;department,ref_ac_columns_search=true,ref_ac_order_by=name

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Walter Toney]

@Ankur Bawiskar 

I see that when im selecting the users while submitting but in the RITM you can see that information after the submission.  i have 3 people with the same name but a different email address...so in the RITM if you click on the user "Abby Olson" the Name, first and last, and email show up as seen in my first post... if you do that in the work space NOT SELECTING just highlighting a user in the list it does not show the details.. we need the details... is there a way to do that..... if you want to talk this through let me know and i will send phone number to talk 

[Ankur Bawiskar · Accepted solution]

@Walter Toney 

that's not supported by list collector in workspace

that feature is available only in native view

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏