List field displaying choice values instead of labels

Mark Roethof
Tera Patron
Tera Patron

Hi all,

I've just added a new field of type 'List' to my form (in this case sn_risk_risk). On the new field I've added several choices. Not that difficult I would think, looks to work, though...
+ When selected a choice, it's displayed fine in the choice list
- In the list the value is suddenly showed and not the label
- When the list is locked, only values are visible, no the labels

Double checked the choices and their values / labels: all ok.

I've must have overlooked something. Any ideas? An attribute perhaps? Or should I go for a different solution? The requirement is to have the possibility to select multiple choices.

find_real_file.png

find_real_file.png

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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1 ACCEPTED SOLUTION

I've never seen a list field used this way, so I'm guessing it's unsupported.  In any case, it appears that it doesn't work in a choice list configuration.  The simple solution is just to change it to a reference type list and go from there.

Please mark this response as correct if I've answered your question.  Thanks!

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5 REPLIES 5

Timothy Higgs
Kilo Contributor

This behavior is still present out of the box in orlando, so looks like a bug they just don't intend to fix.