Hello Everyone, I am not seeing the "Scheduled start" and "Scheduled end" in the drop down to filer the CTASK on the list view , but both the Scheduled start date, Scheduled end date are available on the CTASK form, could someone help me with the sol...
I am looking at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987 and trying to manipulate it in a way to solve my issue. I have members of all other assignment groups taking incidents (re-assigning) from my 7 assignment ...
Hi, I am building a FCR report for which below are the requirements : 1. Incidents which were put on hold anytime during Incident lifecycle from New to Closed, must be excluded from the report.2. Incidents created and resolved on same group should be...
Hi Team,I have created one group 'ABC' with no roles , added one group member :testuser1 [who is having 'itil' and 'service_desk' role ] inside the group.Then when testuser1 tried to search this group 'ABC' from the assignment group field of incident...
Hi All,How to change the hover color of the left side icons in configurable workspace. Highlighted in yellow.
Hello,I have a requirement where the primary approver holds the responsibility of making a decision, choosing between 'approve,' 'reject,' or 'More information required'. Opting for 'More information required' should prompt the involvement of the pri...
how to access variables fields on the form of sc_req_item in variable attributes in service catalog
I am really new to UI Builder and I think I am missing a step. I created a data broker scriptlet and added it to my page (look_up_journal_entries) and from what I can tell, the results are shownig that we're getting content on the right side. When I ...
I am exploring whether Glide APIs support the ability to update columns in multiple rows with different values in one call. Currently we are doing this in multiple calls and a large update can take many seconds - hence looking to see if there is a ...
Hi, When an Incident is created, move it to the agent's queue(Inbox) in service operations workspace. Can anyone please help on this, It will be usefull. Thanks!
There is a problem called p and change called c.I added problem p to change c and I am able to see it in the related list.But if I go to the problem p under related list, I am unable to see change c.Could anyone help me. How I can fix it.
Can anyone tell me the best way to change the dropdown of a currency field to show currency.code (EUR, JPY, USD) rather than currency.symbol ($...)? I have changed the dictionary display value of the "code" to "TRUE" which should fix this issue, howe...
Upon new story creation aka the story table when a certain work type is selected, I need the view to change as well based on that field type selected. I have tried doing this with a view rule and was not successful. Would I need to create an onChange...
Using Submit record producer step in ATF is not submitting the Record producer. Even tried timeout for 30seconds still it is not submitting the record. and this is the error I am getting. ref to the image attatched.
How can I check if we have a UI Policy that automatically marks the incident as "Active is False" when the State is Closed? If this is not set up how do I set up a policy to do this? Which role is required to be able to manually adjust the "Active" ...
