How to not allow any spaces after the text in a variable
How to not allow any spaces after the text in a variable
Forum Posts
Reference location of Search Knowledge
Where can I check the knowledge base that this Search Knowledge is referring to? I'm not familiar with the Service Portal, so I would like to ask the experts in the community. Thank you.
URGENT: Data Lookups for Assignment Rule
Hi, I am looking for a way to configure my dynamic record producer to auto assign the incident based on the answers to the relevant resolver group or resolve the ticket based on the answers the end user puts in. for example If end user selects produc...
Resolved! Unable to pass Json values
Hi Community Coul you please help me with the below what went wrong.The expected result is when an incident is loaded it should display all the incidents assigned to the caller.However im getting only the first info msg and not the incident numbers.A...
chat not existing into naviagation bar
Hi,Chat shows available from the service portal but the option is not available on the navigation.
How to enable Recommended framework for ITSM in Service Operations Workspace in vancouver
How to enable Recommended framework for ITSM in Service Operations Workspace in vancouver
CISCO SDWAN Integration with ServiceNow for Incident Creation
Hello Everyone, I am Trying to Integrate CISCO SDWAN with ServiceNow for Incident Creation. 1.SDWAN need Web hook url of ServiceNow and Basic Auth Credential from there end.2.I have provide the Table api and user with admin access profile.but in Ci...
Automated email notification
Hello I need help on this use case. Would request you to help me on this. I need to send an automated email notification after 5 minutes after the user has created his request. And this automated email notification only should be sent for the request...
How to add cc in notification
I want to add watch list and opened by in CC.Thanks in advance
Resolved! update CI when related asset's model is modified
Hi all, I need a solution for the following scenario: 1. Asset display name is a combo of a asset tag and model.2. Related CI's name is the same as the asset 3. I need a business rule that will adapt the CI's display name when user changes asset'...
Resolved! Virtual Agent
Hi everyone, Good Afternoon, I just want to know how can i trigger topic in the virtual agent from another topic using script bot response.I know that OOB there is no way to trigger a top from another topic. So, just want to know is there any workaro...
Working on Linkedin Integration
I'm working on linking LinkedIn to my PDI for a project. I did it before but lost my PDI and was looking into the API documentation on the LinkedIn developer site but it looks like some of them no longer work. I also looked at older posts about it be...
Update a field value in "sys_history_line" table (Form Level)
Hi, I am trying to develop a solution to Modify the username in Activity of Case form. I am able to achieve this by list editing the 'user_name' field of 'sys_history_line' table. However, the requirement demands a business rule creation for achievin...
Resolved! The requested flow operation was prohibited by security rules-Flow Design
Hello,I've crafted a design flow for catalog items, allowing only users with admin roles to create both RIMT and catalog tasks. However, for other users, they can only create RIMT. How can I configure it so that any user can create both RIMT and cata...
Users should not be able to approve their own requests 1.1
Hi Team , can anyone please help me here . if Requested for = approver then error message should come or abort NOTE - Please provide FLOW steps instead of Business Rule . @Harish KM Team Please provide flow configuration steps and please provide ...
