Hi, I have a requirement to check if I have received an email for the current incident. For this I am using glide record to query the sys_email table with current incident number to check if the email is there or not. I am searching the incident num...
Please can someone let me know how to do this?Thanks
Does anyone know what properties guide the function of when 2 users are viewing the same record, their profile icon appears in the ui action bar. I have users reporting that it is no longer showing in our production instance.
Hi Everyone, i wish to create a confirmation box on submission of a form that asks if you wish to change the state of the parent case to work in progress.it should simply ask 'do you want to resume the case' with two options yes or no, if i select ye...
How do i clone virtual agent (service portal) so i can customize it, i.e. add different topics, customize the widget? any help would be appreciated.
An illustrated description of the problem:I am trying to remove a record from a list of records, if already present in MRVS.(The general idea is to add the value from MRVS to a condition filter on a variable so the record does not appear in list)Exam...
Hi All, I have a small button on the Requested Item, which allows me to create ad-hoc task and relate it to the current RITM: var catalogtask = new GlideRecord("sc_task"); catalogtask.short_description = "Any other equipment - WEEE ticket"; catalog...
Hi Team,can you please help me with below query, if any of them are aware:I tried to perform the test check in policies (check instance) if i could able to test it properly, but its throwing error.so please help me & i have attached the error img, pl...
Hi All,after opening the Incident Record if user try to change category value from one value to another value without saving th record , for each change count has to increase.Example : On INC Record Category : Network, After Record Open, Without sa...
Hi Team, User has configured SMS with service provider, from servicenow side logs showing as sent but user didnt not receive it.when I send same from outlook(combination of number and domain) user getting SMS.What could be the issue and where to chec...
Hi Folks, I need some suggestions around Service Operations Workspace.Currently we are on Vancouver and i can see that under all workspace (sys_aw_master_config) there is one record for agent workspace but we need to implement SOW (Service Operations...
Hi,Need help hereIf we react with now emoji in salck in a particular slack channel, it should create an ServiceNow incident.how can we do this without the 3rd party applications
Hi, Whenever a ticket is assigned to the "Database" group, we are automatically adding comments to the incident ticket. Currently, in the activity logs(attached image), comments are posted as the logged-in user. However, we want comments are consiste...
I am testing out this property and SS i attached. when i am testing out this property its working fine for the templates apart from "standard" template and I am able to edit the KB field when the article is in published state without creating any ve...
Hello All, We upgrade our instance from Utah to Vancouver after that we are not able to get emails in out outbox previously before update we disable email from going out from instance to user email but it will show up in outbox right now we set the p...
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