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Catalog variable example test

Hi,Has anyone any tips or suggestions around formatting the example text on a multiline text field, along the lines of Please include at least one of the following:Line 1:Line 2:Line 3:Line 4: If I paste this in it just appears as one long string. Th...

Cirrus by Kilo Sage
  • 250 Views
  • 1 replies
  • 1 helpfuls

Login sysparm Question

Hello,When using a direct login URL (https://<instancename>.service-now.com/login.do), is there a sysparm I can append to it to prefill the User name field? If so, please reply with it. Are there any other useful login sysparms? Thanks!

Catalo builder auto generated update sets (duplicate variables)

Hi,  I started recently to using catalog builder and I'm not sure to understand how the auto generated update sets are working:In my dev instance, I worked on a new catalog for several days, making some changes according to the client's requests. Onc...

CecileC by Tera Contributor
  • 937 Views
  • 2 replies
  • 1 helpfuls

"Suspend Case" button on HR Task (Workspace)

Hi, I'm looking for more information about "Suspend Case" UI Action available on HR Task. Suspend HR case action is available on active tasks when the parent HR case is not suspended or closed but my concern is that button is visible on the task form...

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miro2 by Mega Sage
  • 1323 Views
  • 13 replies
  • 0 helpfuls

Mapping variables from catalog item to Requested item

Hii All,Created a variable named "urgency" in catalog item as type (Select box)When submit the catalog item form with  urgency choice according the value, Requested item (sc_req_item) "urgency" field should change. How can I implement that using Busi...

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SM123 by Tera Expert
  • 293 Views
  • 1 replies
  • 0 helpfuls

How to make update on incident to act like a mailbox

Hi,Lets say that I have 5 members in my assignment group. I want to color the field caller in red in a list view whenever there is an update on the incident that the assignment group is my group. I want that my group members will see it as red in a l...

Alon Grod by Tera Expert
  • 195 Views
  • 1 replies
  • 1 helpfuls

Assignment group field should show limited groups

Hello everyone!I was tasked to hide certain groups from the assignment group field. This should be done pretty easily with a dictionary override. But since there are several groups involved I cannot just exclude group type A from the reference qualif...

Community Alums by Community Alums  
  • 635 Views
  • 6 replies
  • 0 helpfuls

RITM VS SCTASK State synchronization

 Anyone have any tips and tricks to share on matching RITM state with SCTASKS?  We have been tasks to match states:  If any ' closed incomplete' sctasks then the ritm is 'closed incomplete'.If any 'work in progress', 'pending' states then the ritm is...

karthik_540 by Tera Contributor
  • 1216 Views
  • 3 replies
  • 0 helpfuls