Hi,Has anyone any tips or suggestions around formatting the example text on a multiline text field, along the lines of Please include at least one of the following:Line 1:Line 2:Line 3:Line 4: If I paste this in it just appears as one long string. Th...
How to Hide Price Quantity and Total on Request Summary page of Service Portal without cloning widget.please provide step by step process.
Hello, We are currently implementing VA notifications on MS Teams and although we have been successful so far, a couple of users are not receiving the notifications. They are basic non-actionable notifications and when they fail to be sent we receive...
Hello,When using a direct login URL (https://<instancename>.service-now.com/login.do), is there a sysparm I can append to it to prefill the User name field? If so, please reply with it. Are there any other useful login sysparms? Thanks!
Hi, I started recently to using catalog builder and I'm not sure to understand how the auto generated update sets are working:In my dev instance, I worked on a new catalog for several days, making some changes according to the client's requests. Onc...
when HR case is suspended for a specific date and when the date is coming because of the scheduled job its coming work in progress at the time mentioned in the scheduled job. because of that we are loosing SLA based on country. Instead of scheduled j...
Hey Guys, I'm struggling to solve this, this custom table suddently started showing this error message when we try to see the list. DOUBLE value is out of range in 'coalesce(`thehackettgroup_1`.`sn_c13e_time_entries0`.`u_entitlement`,0) / coalesce...
Hi, I'm looking for more information about "Suspend Case" UI Action available on HR Task. Suspend HR case action is available on active tasks when the parent HR case is not suspended or closed but my concern is that button is visible on the task form...
Hii All,Created a variable named "urgency" in catalog item as type (Select box)When submit the catalog item form with urgency choice according the value, Requested item (sc_req_item) "urgency" field should change. How can I implement that using Busi...
Hi,Lets say that I have 5 members in my assignment group. I want to color the field caller in red in a list view whenever there is an update on the incident that the assignment group is my group. I want that my group members will see it as red in a l...
Hello everyone!I was tasked to hide certain groups from the assignment group field. This should be done pretty easily with a dictionary override. But since there are several groups involved I cannot just exclude group type A from the reference qualif...
Hello All, I am new to service now please suggest me some best practices for End User like what he can access on portal or etc. Thank you
Hi How to set a current year to single line text variable in service catalog ? javascript:gs.now() is returning 07-31-2019 . But I need only current year 2019 .
Anyone have any tips and tricks to share on matching RITM state with SCTASKS? We have been tasks to match states: If any ' closed incomplete' sctasks then the ritm is 'closed incomplete'.If any 'work in progress', 'pending' states then the ritm is...
Please help with a script for creating a business rule that will run discovery schedules under a specific discovery credential instead of the user that created/modified the schedule.
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