List Field, with attribute slushbucket. "add/remove multiple" when clicked not returning the right table info

abel91740
Giga Contributor

We noticed that the field Recipient group which the field is a List, with attribute with shown in the picture 1 that it is not returning groups instead it is returning incident shown in picture 2

find_real_file.png

find_real_file.png

 

We also noticed that we are on London patch 1 and there is a lot of problem on the patch 1. 

When we compared our 3 different instances which are London Patch 1, London Patch Hotfix 4 , Jakarta Patch 10

Both London Patch Hotfix 4 , Jakarta Patch 10 are working fine, and only London Patch 1 is having an issue. 

 

Therefore wondering if it is the patch problem and is fixed after London Patch 1. Thank you

1 ACCEPTED SOLUTION

abel91740
Giga Contributor

It got fixed when we did our patch upgrade. Hope that works for you too

View solution in original post

5 REPLIES 5

ryan_pope
Mega Guru

Can you clarify what the ask is? Picture 2 is a variable, and looks to be pointed to the Incident table. Picture 1 you've shown is pointed to sys_user_group. Are you looking to map Picture 2 to Picture 1? Can you show details on the variable in Picture 2?

The ask is:

The variable should be referencing group , however when clicked on the add/remove multiple button it shows a list of incident. 

To Clarify:

When I clicked on the circled button which is (add/remove multiple) shown in the bottom picture

find_real_file.png

 

it takes me to this screen 

find_real_file.png

We are not trying to linked them together but it is already linked together

 

and we notice that different patches behaves differently therefore thought it might be a patch problem which the only one having the issue is London Patch 1. 

txag08
Tera Contributor

I am having the exact same problem. Did you ever find out anything more about this issue?

abel91740
Giga Contributor

It got fixed when we did our patch upgrade. Hope that works for you too