List Field, with attribute slushbucket. "add/remove multiple" when clicked not returning the right table info

abel91740
Giga Contributor

We noticed that the field Recipient group which the field is a List, with attribute with shown in the picture 1 that it is not returning groups instead it is returning incident shown in picture 2

find_real_file.png

find_real_file.png

 

We also noticed that we are on London patch 1 and there is a lot of problem on the patch 1. 

When we compared our 3 different instances which are London Patch 1, London Patch Hotfix 4 , Jakarta Patch 10

Both London Patch Hotfix 4 , Jakarta Patch 10 are working fine, and only London Patch 1 is having an issue. 

 

Therefore wondering if it is the patch problem and is fixed after London Patch 1. Thank you

1 ACCEPTED SOLUTION

It got fixed when we did our patch upgrade. Hope that works for you too

View solution in original post

5 REPLIES 5

ryan_pope
Mega Guru

Can you clarify what the ask is? Picture 2 is a variable, and looks to be pointed to the Incident table. Picture 1 you've shown is pointed to sys_user_group. Are you looking to map Picture 2 to Picture 1? Can you show details on the variable in Picture 2?

The ask is:

The variable should be referencing group , however when clicked on the add/remove multiple button it shows a list of incident. 

To Clarify:

When I clicked on the circled button which is (add/remove multiple) shown in the bottom picture

find_real_file.png

 

it takes me to this screen 

find_real_file.png

We are not trying to linked them together but it is already linked together

 

and we notice that different patches behaves differently therefore thought it might be a patch problem which the only one having the issue is London Patch 1. 

Not applicable

I am having the exact same problem. Did you ever find out anything more about this issue?

It got fixed when we did our patch upgrade. Hope that works for you too